Shipping, Return & Refund Policy
SHIPPING POLICY
United States
We ship by US Post Office First Class, Priority, and Express Mail. On larger heavier orders we may use UPS.
You don’t have to worry about excessive shipping charges being added to your order because the site gets the estimated postage for your order from the USPS computer. We charge you what the USPS calculates as the shipping cost of your order depending on the class of service you select. Seems as fair as we can make it. On rare occasion, however, the website doesn't calculate the size of the time, and won't charge enough shipping to the customer. In this case, we will send an invoice for the addition fees. All packages are insured up to $50. The buyer is responsible for paying for insurance above that amount.
PLEASE NOTE: The Post Office now says "Priority Two Day" or "Priority Three Day" mail. This is their estimate of the time it will take them to deliver AFTER we pack and deliver your order to the post office. We ship every Monday, Wednesday, and Friday. So don't be misled by the Priority Two Day estimate from the post office. They do not guarantee that time, it is their estimate for their part of the process.
Canada, Mexico, and Overseas Orders
We ship by USPS International Mail. The site will query the US Post Office computer to get the estimated cost of the shipment based on weight and destination. We do not add anything to the computed amount of shipping costs. We now offer First Class International as a less expensive shipping option. However, it does not offer tracking outside of the United States. If you select this shipping method be aware that if your package does not arrive we will be able to provide you with USPS tracking that we shipped it but do not ask us to replace your items at our expense.
For any International USPS shipments: Many packages take time passing through customs, so any delivery dates provided are an estimate. Once a package hits customs, we are no longer able to track it from our end, so please call your local post office with the tracking number to see if they can provide you with additional information.
All international customers are responsible for the duties and taxes on their shipment. We value all our packages at the amount you paid for them to insure them properly, so have no control over the amount of duties and taxes that get charged on each shipment.
In any account you have given us the wrong address, we are not liable for the contents of the package and are not obligated to give you a refund. If the package is lost or stolen and you have not paid for shipping with insurance, we are not liable for the contents of the package and are not obligated to give you a refund.
RETURN & REFUND POLICY
PHYSICAL PRODUCTS
Returns
Our Return Policy is simple: If a product purchase is not what you want, return it within 7 days of receipt. We will refund the purchase price of the item upon receipt of the returned item, taking into account the condition that it is received.
Undamaged Items
We want you to be satisfied, and understand that sometimes what you can see on a web site doesn’t match how the real crystal appears physically. We do our utmost to photograph them and describe them accurately, but recognize that we can’t always meet everyone’s expectations. We don’t stock any crystals we wouldn’t want to own, so if it isn’t right – send it back. We do require that you notify us within 3 days of receiving the crystal, and that you have it back to us within 10 days. All sales are final 3 days after receipt.
If you are retuning an item, once we receive the crystal in the same condition in which it was sent, we will refund your money by using the same means you used to pay for the item originally. We cannot reasonably refund the cost of postage.
Please wrap each item being returned securely in tissue or toilet paper, then wrapped that in bubble wrap. Tape the bubble wrap closed. Pack the tissue and bubble wrapped item in a sturdy box with at least one inch of additional packing material all around. Use a new box. Include all labels and any other materials provided with the crystal in the box. If the crystal is delicate or easily broken, it must be double boxed. Make sure the inner box is packed as noted above, then pack that box in another with at least 1/2 inch of bubble wrap or styrofom padding all around. Mail the package to us using the return address provide don the original shipping label. Be sure to include your name address, and a copy of your invoice to assure prompt refund.
Shipping charges for returning items are the customer’s responsibility (unless the item had arrived damaged). Please wrap and pack the specimen carefully and insure the package for its value.
TAXES/DUTIES/REFUSED SHIPMENTS (FOR INTERNATIONAL SHIPMENTS):
You are responsible for any additional taxes and duties. We are so sorry but we cannot pre-determine customs fees and we are not responsible for any fees charged by customs. If you decide to refuse any shipments from us, you are responsible for the original shipping charges to you, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package to us. This amount will be subtracted from your merchandise refund. Returns must be sent via U.S. Postal Service, FedEx, or UPS. We recommend purchasing insurance since we cannot be responsible for lost/damaged packages. Be sure to package returns well, as items damaged from improper packaging will not be accepted.
Once your package has been received back to us, your refund will be processed within five (5) business days of receipt. Refunds will be credited back to your original method of payment. If you wish to make an exchange, please email audraloibl@gmail.com as you may have to place a new, separate order (unless you are exchanging an item that has been damaged).
We ship all orders with insurance so please contact us within three (3) days of receipt of any damaged goods so we can contact the shipping company and proceed accordingly. Although we check all merchandise for defects and damage prior to shipment, it is the responsibility of you the buyer to check the product promptly upon its arrival to make sure it is free of any defects. Damaged goods may be returned to us, with all such returns subject to these Terms of Use. Goods damaged due to buyers' negligence will not be accepted for refund. Please keep all packaging, packaging material, and all contents of the parcel with you, as the postal service will need to inspect them, and pictures will most likely be required of everything.
We are not liable for any damages in the event that merchandise you receive from us is not of the type advertised. If you receive such merchandise, you may return it so long as you comply with all of the return policies.
Damaged Items
We do apologize for any damage in shipment. We pack very carefully and take all possible precautions. However, on very rare occasions, damage does occur due to mishaps in transit. Please contact us at once if you receive an item damaged in the mail. We must be notified so that we can properly file an insurance claim.
Please check all shipments immediately and keep all packing material and wrapping should an item be damaged. Contact us immediately by email at AudraLoibl@gmail.com for complete instructions for processing the collection of any insurance and the refund of your purchase price. Please understand that if you do not assist us in filing an insurance claim we will be unable to successfully recover the value of the item from the Post Office, and will be unable to refund your purchase price.
DIGITAL PRODUCTS OR EMAILED READINGS
Some of our products are digital goods delivered via electronic download or readings that are emailed to you. Due to the nature of non-tangible digital goods it is not possible to “return” those products, therefore we do not offer refunds or exchanges after a purchase has been made. If you are having any issue with a digital product download, or have any questions, please contact us and we will do our best to help you resolve the problem. Note, however, that no refunds are offered for digital goods if you are unable to download or store on your device due to the limitations of your Internet connection, operating system or device. Course Enrollment: Due to the nature of having immediate access to digital course materials, all purchases are final. We do not refund, transfer or defer courses, workshops, classes, or sessions, and must be completed as purchased and specified.
READINGS OR HEALING SESSIONS
All purchases are final. We do not refund, transfer or defer courses, workshops, classes, readings or sessions, and must be completed as purchased and specified. If you pay for your reading, course, workshop, class or session, and are not present (either in person, by phone or video call), you will be charged the full amount because of the time set aside for you. It is important that you're ready on time to take advantage of the time slot that you're paying for. Please visit our Q & A page to prepare for a phone or video call reading. If Audra is running behind schedule for any reason, known or unknown, and needs to reschedule your reading or session, the soonest available time will be provided to you.